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UnitingCare Qld: From 2 weeks to 2 days
How one of Australia’s largest not-for-profit slashed onboarding time.
UnitingCare Queensland (UCQ), one of Australia’s largest charities, operates with over 17,000 employees and nearly 10,000 volunteers across 460 locations, spanning from the Gold Coast to the Northern Territories.
When tasked with recruiting hundreds of support staff in a very short timeframe, UCQ realised their existing onboarding process was no longer fit for purpose. Their current all-in-one recruitment software had limitations that hindered efficiency, compliance, and the overall onboarding experience.
Solution:
Onboard Express
Client:
UnitingCare Qld
People:
17,400 employees and
9,200 volunteers
industry
Healthcare
The challenge
Onboarding hundreds of new staff quickly
Recruitment software wasn't enough
UnitingCare Qld had been relying on their existing recruitment software to facilitate new employee onboarding. While it was functional, it was far from ideal. This became evident when a large-scale recruitment project demanded onboarding hundreds of new support staff under tight deadlines.
Key stakeholders recognised the limitations of their current all-in-one recruitment software, particularly around:
- Ensuring compliance with offer and acceptance processes
- Enhancing the employee and hiring manager experience
- Managing the complexities of onboarding such a large workforce
The need for a dedicated, best-of-breed onboarding solution became clear.
The market review
Following a comprehensive market scan, it was deemed that Onboard Express was the only provider that could provide UCQ with the complete solution. Standing out for its ability to manage the entire onboarding process seamlessly from a mobile device, while its advanced contract construction engine ensured a consistent and compliant process was exactly what they required.
The implementation
Karen Bartley ‘Senior Human Resource Business Partner’ at UCQ had the mighty job of ‘developing and improving the efficiencies for their personal carers right from the interview stage, contract and then commencement with their onboarding process’
Working with Onboard Express implementation support team to guide, educate and assist, UnitingCare Queensland did an exceptional job of establishing onboarding pods that disseminated the required information on a needed basis. This meant that the testing of the employment contract generator was streamlined, and the system was live within a very short period of time.
"After implementing Onboard Express, we have reduced the total elapsed time to onboard a new employee through to the payroll, from 2 weeks to 2 days. The guidance to implement this advanced digital solution was first class.
Onboard Express has transformed UnitingCare Queensland’s New Employee Onboarding experience, as well as delivering substantial cost savings and business efficiencies. At a time when high-quality talent is scarce, a highly professional first impression, speed in making the offer and a positive employee experience is essential. "
Ryan Ray
General Manager Culture and Capability - UnitingCare Qld
The results
Time to onboard a new employee, including payroll processing, was reduced from 2-4 weeks to approximately 2 days. The system and process redesign have had enormous success within the organisation and they haven’t looked back.
Beyond faster onboarding, Onboard Express also enhanced the management of employee contract variations, reducing risks and improving the experience for all stakeholders. UCQ now benefits from a professional, efficient, and compliant onboarding process that saves time, reduces costs, and ensures a positive first impression for new employees.
The implementation of Onboard Express delivered immediate and measurable results:
- Onboarding Time Reduced: The total time to onboard a new employee, including payroll processing, dropped from 2 weeks to just 2 days.
- Improved Efficiency Across Divisions: Following the success within BlueCare, other UCQ divisions are now rolling out Onboard Express to achieve similar benefits.
- Enhanced Contract Management: The platform has identified further opportunities to manage employee contract variations, reducing risks and improving stakeholder experiences.
In a competitive market where attracting and retaining high-quality talent is essential, UCQ now benefits from:
- Faster onboarding processes
- A consistent, compliant, and professional employee experience
- Streamlined operations and significant cost savings
Following this success within BlueCare, other UCQ divisions are now adopting Onboard Express to achieve similar improvements.
If the UnitingCare Queensland experience resonates with you, then why not get in touch with the onboarding experts at Onboard Express or book in for your free Aged Care Onboarding Audit below? Let our team assess your current processes and see how we can help to achieve the kind of success that UCQ have achieved.
